For lenders
Moving a loan to Provident starts with one form.
Complete the Loan Transfer Authorization form and send it to your current servicer, with Provident copied. From there, Provident manages the transition on our end — most loans are live with Provident within 21 days.
Why lenders choose to transfer.
- One form gets the process started
- Complete the Loan Transfer Authorization form, send it to your current servicer, and copy Provident on the notice. That copy is what puts Provident to work — reviewing the loan and preparing to receive it.
- A single point of contact for the whole handoff
- You’re not stuck relaying information between two servicers. Provident tracks the transfer through the outgoing servicer’s closeout process and lets you know where things stand.
- Peace of mind during the handoff window
- A servicer switch has a built-in transition period — your borrower keeps paying the old servicer for a few more weeks. Provident makes sure that window ends cleanly: every payment accounted for, the new servicer ready to go the day the switch takes effect.
- Live in about 21 days
- From the day your Loan Transfer Authorization form goes out, most loans are fully transitioned and live on Provident’s systems within 21 days.
How it works.
One authorization starts the process. Provident coordinates the records and confirms when the transfer is complete.
Step 1
Send the Loan Transfer Authorization form
Complete the form and send it to your current servicer, copying Provident on the notice. That copy is what starts Provident’s side of the process.
Step 2
Your current servicer notifies the borrower and closes out
Once your servicer receives the request, they send the borrower a goodbye letter with 15–30 days’ notice and a cutoff date — the borrower keeps paying the old servicer through that date. During this window, Provident receives the servicing data file and begins onboarding the loan.
Step 3
The cutoff date passes and the loan goes live with Provident
After the cutoff, your prior servicer sends a final data file accounting for every payment received during the closeout period. Provident reconciles it, activates servicing, and confirms with you and the borrower that Provident is now the servicer of record. Start to finish, most transfers take about 21 days. If Provident needs anything else along the way — a document your prior servicer didn’t send over, for instance — we’ll reach out with exactly what’s needed.
What this means for your borrower.
The goodbye letter and cutoff date exist to protect your borrower’s experience — they always know where to send a payment, with no gap between servicers. Provident picks up from the final data file and confirms the borrower’s account is accurate before anything changes on their end.
Read the borrower’s transfer guideReady to get started?
Download the Loan Transfer Authorization, complete and sign it, then send it to your current servicer and copy Provident at newaccounts@providentls.com to begin the transfer.
Download Loan Transfer Authorization