One setup
lender details, payment instructions, W-9, and signatures
Complete the lender account before submitting loans for servicing.
Company information
Provident licensing, service area, and account practices
Review Provident's licensing, service area, lender approval steps, disbursement schedule, and private account access.
Lender account setup
What happens before a lender account is approved.
Provident review
packet review and countersignature before approval
Provident reviews the completed package and signs where required before approving the account.
Loan boarding
staff guidance after the lender account is approved
Contact Provident when a loan is ready. Staff will explain which borrower and loan documents are required.
Private access
separate sign-in for borrowers and lenders
Provident verifies account access before sharing private loan information.
Company and account details
Licensing, lender approval, disbursements, and private access.
These are the public details lenders and borrowers should know before starting or using an account.
Licensing and service area
Provident identifies its licensing, contact information, and service area clearly.
Provident Loan Servicing, LLC / NMLS #2491177
Licensed and registered by the Texas Department of Savings and Mortgage Lending
Services loans nationwide except in New York, Pennsylvania, and Hawaii
Lender review and approval
Provident reviews the completed lender setup before approving the account.
Provident reviews the completed lender package before activation
Provident countersigns where required before the lender account becomes active
Lender account approval happens before borrower and loan onboarding
Lender disbursement schedule
Eligible lender disbursements are sent on Thursdays after payments clear.
Payments must be received by Monday for Thursday disbursement
Payments received by check are held for three business days
Online payments and Zelle payments are not placed on hold
Account access and support
Borrowers and lenders can get account help after Provident verifies their identity.
Lenders and borrowers sign in before viewing private account information
Lenders can review active loans, payment status, and available documents
Contact requests include the information staff needs to follow up
Lender onboarding
Ready to set up a lender account?
Start lender onboarding, or contact Provident if you need to confirm that your loan type can be serviced.
Find the next page you need.
Review loan servicing, lender onboarding, account information, support, or contact options.
Loan servicingPrivate loan servicingPayment handling, reporting, and borrower support for private lenders, note sellers, and portfolio owners.OnboardingHow lender setup worksLender setup and approval before borrower and loan boarding.ReportingLoan and payment informationLoan, payment, check-register, and document information for active lender accounts.SupportServicing supportBorrower and lender questions, account verification, and staff follow-up.ContactTalk to servicingDiscuss portfolio volume, onboarding, transfer, or a specific loan structure.